Tell me More about the Flat Rate Plan
How Does
SimplicityCall Work?
1. Purchase your monthly subscription to unlimited conference
calling. Prepay by credit card or monthly billings.
Click here for details
2. Let your participants know the conference date/time, the
Dial-in Number and the Participant Passcode. A reservation is never
needed; your numbers are on all the time.
3. When you dial in and enter your Leader Passode, your conference call
will begin. Top of Page
So How
Can We Offer So Much Savings?
Our monthly fee pays for your firm's unlimited use of
our conference bridging equipment. Your participants pay for their
own long-distance call to join your conference call.
If you are now using an 800 number for conferencing, you are paying for the long-distance call that is buried
in the price per minute. If you want your
participants to use an 800 dial-in number, take a look at our
Per Minute Plan.
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Can I get
a toll-free dial-in number so that my attendees don't pay for the
long-distance?
Your long-distance carrier can assign you a
permanent 800, 888, 877 or 866 number which points to your
SimplicityCall Dial-in Number. Otherwise, you may wish to
consider the SimplicityCall Per Minute Plan. Top of Page
How much
can I save with SimplicityCall?
It depends on who you now use for audio conferencing. Long-distance
carriers like AT&T are generally the most expensive, while there are
dozens of independent service providers whose prices may vary. You
can ask them about unlimited flat fee conference calls during prime
business hours, but they probably will not offer anything like
SimplicityCall. Send us a recent bill from your current provider and
we will gladly show you how much you could have saved with
SimplicityCall. Top of Page
Will I pay for a whole month
if I sign-up after the first?
We pro-rate based on the number of days left in the your first
month. For instance, if your service were to begin on the 15th
day of a 30 day month, then the first month's rate would be reduced
by half. Don't forget about our One Week Free Trial!
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I need
only one or two calls this month and then will not need the service
again. Can I still sign-up?
Yes. But, for just one or two calls you should
consider the SimplicityCall Per Minute Plan.
It may be more cost effective to pay the per minute fees if you are
an intermittent user.
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Can I get
SimplicityCall to bill my firm each month instead of charging my
credit card?
Yes. We would be happy to set up a monthly billing arrangement.
Click here to set up on-line Top of Page
Can I
have more than one conference call going at the same time?
You can have as many conference calls in a month as you want, but
they cannot overlap. For instance; if you plan a one hour
conference call at 10:00 and another at 11:00, then you run the risk
of your 11 o'clock parties joining your 10 o'clock call before it is
finished. You may want to leave a 15 minute transition "gap"
between scheduled calls.
If this is an issue for you, we can
provide you with additional accounts so that conference calls do not
overlap. Top of Page
What
features are available for individual participants on a conference
call?
(*6) - Mute the Line. Participants will continue to hear
the conference call but will not be heard by others on the call.
Pressing *6 again will un-mute the participant. Folks with noisy
cell phones and callers with lots of background noise will
appreciate this feature. So will everyone else on the call. Top of Page
What
features are available for the conference call
Leader?
(*2) - Record a Call. Press *2
and follow the instructions to begin recording the call for
future replay. Press *2 again to end recording.
(*3) - Call Playback. Press *3 and follow the instruction to
playback your conference call. Press *3 again to stop the
Playback.
(*5) - Group Mute also called Lecture Mode. Mutes all participants
but not the Leader. Press *5 again to open all lines.
SimplicityCall allows multiple Leaders on a call.
(*6) - Mute the Line. Press *6 again to un-mute
(*7) - Will lock the call and prevent additional callers from
joining the call. Press *7 again to un-lock the call.
(*8) - Roll Call. Available by request.
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Can I
record a conference call
and have folks listen to it later?
Yes. During your conference call the Leader can press *2 to
begin the recording. Recorded conference calls will be
archived
for 30 days. If you want to permanently retain your recorded conference
call, we can transfer it to CD or .wav file.
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Can I get a CD of my conference call, how about a .wav file?
It is easy to take advantage of this optional service from
SimplicityCall. Record the call as described above and then use our
on-line order form at least a day before the 30 days are up on your
recording. We will transfer the recording to either a CD
($45.00 sent first class mail or $55.00 delivered overnight) or .WAV
file ($40.00 delivered via e-mail). If you want to put your
conference call on your website then the .wav file is recommended.
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How many
people can I get on a conference call?
Depending on the type of service you choose you can have as many as
10, 20, 50, 100, 150 lines or more on a single conference call. It is a
good idea to have parties in the same building meet in a conference
room so that they can share a line with a speakerphone. This can
allow for even more people on a call.
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Can I get
more than 150 participants on a conference call?
Yes. SimplicityCall offers custom
subscriptions for unlimited conferencing up to 250 participants.
The cost is just $1 per line over 150. Top of Page
Is it
possible to have an operator assist with our call?
SimplicityCall conference calls are unattended. That means that
there are no operators checking in participants or monitoring the
lines. In the unlikely event that you are experiencing problems on
your conference call you can call our toll-free Operations Center at
1-800-669-4421. Top of Page
Is there
a cancellation fee?
There is never a fee to cancel your SimplicityCall account. However, we do not prorate or credit the unused portion of
a month's service. Top of Page
What is
the chance that your equipment will be busy?
SimplicityCall has never been overwhelmed with call traffic. We monitor capacity constantly and
maintain standing orders for additional ports. We install excess
capacity long before it is ever needed.
Top of Page
How do
you handle international callers?
International callers can dial into our conference
calls the same straight-forward way your domestic participants do.
Your SimplicityCall Dial-in Number is accessible from anywhere
in the world. It is, though, a long-distance call for the
Participant.
Top of Page
How many
conference calls can I make in a month?
There is no limit. They just cannot overlap.
Top of Page
Does each caller need a Passcode or just the host? Why two Passcodes?
Your confirmation from SimplicityCall will include your permanent
Dial-in Number, Leader Code and Participant Code. You give the
Participant Code and Dial-in Number to all your participants. The
conference will not begin until the Leader dials in and enters the
Leader Code. This is a very effective security measure.
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Can I add
callers once the call has started?
Yes. There will be a tone when an additional
participant has joined the conference call. Likewise there is
another tone when someone leaves the call.
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Do I have
to make a reservation for my conference call?
No. There is no need to make a reservation. Your service is "on"
and available for conference calls 24 hours a day and 7 days a
week. We do not expect you to let us know when you are planning to
have a conference call. Top of Page
Can I
dial out to a participant?
No. There is no dial-out feature available.
Top of Page
Will I
hear a difference in sound or voice quality?
You will not hear any difference between a SimplicityCall
Conference Call and a normal long-distance call. We use the same
long-distance carriers that you do. Top
of Page
Do you
offer a Premium Service?
If
you are looking for operator assisted calls, investor relations
calls, event calls or tapes and
transcription services then we would suggest that you consider our
affiliate Contact Conference
Service Top of Page
Do you
offer web conferencing, data conferencing or webcasting?
SimplicityCall offers all of the major web and
data conferencing services such as RainDance, WebEx, PlaceWare,
and WebDialogs etc. We would be happy to give you rates and specifics for the
web conferencing and collaboration
service that you are currently using or considering.
Top of Page
Can I set
up my account on-line?
You certainly can. Just click here
Top of Page
How soon
can I start making conference calls?
Once your new account is approved and you receive our e-mail
confirmation you can start making conference calls. New
accounts are set up usually within one business day. Top
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