- How Does SimplicityCall Work?
- Can I get a toll-free dial-in number so that my attendees don't pay for the long-distance?
- How much can I save with SimplicityCall?
- I need only one or two calls this month and then will not need the service again. Can I still sign-up?
- Can I get SimplicityCall to bill my firm each month instead of charging my credit card?
- Can I have more than one conference call going at the same time?
- What features are available for individual participants on a conference call?
- What features are available for the conference call Leader?
- Can I record a conference call and have folks listen to it later?
- Can I get a CD of my conference call: how about a .wav file?
- How many people can I get on a conference call?
- Can I get more than 50 participants on a conference call?
- Is it possible to have an operator assist with our call?
- Is there a cancellation fee?
- What is the chance that your equipment will be busy?
- How do you handle international callers?
- How many conference calls can I make in a month?
- Does each caller need a Passcode or just the host? Why two Passcodes?
- Can I add callers once the call has started?
- Do I have to make a reservation for my conference call?
- Can I dial out to a participant?
- Will I hear a difference in sound or voice quality?
- Do you offer a Premium Service?
- Do you offer web conferencing, data conferencing or webcasting?
- Can I set up my account on-line?
- How soon can I start making conference calls?
If you do not need an 800 toll-free number, our unlimited
SimplicityCall Flat Rate Conferencing may be just right for you.Pay a fixed fee per month, no matter how many conference calls you make, with our very affordable Flat Rate Teleconferencing.
Rates and more information
Toll-Free Conferencing
gives you an 800 number AND great prices. Premium services at
an everyday low 12¢ per minute per line rate.This service is hosted by our parent firm, Contact Conference Service, Inc.
Rates and more information
1. Use our convenient on-line order form to set up your
SimplicityCall account. Billing is by credit card or
monthly invoice.
Click here for details
2. Let your participants know the conference date/time, the
Dial-in Number and the Participant Passcode. A reservation
is never needed; your numbers are on all the time.
3. When you dial in and enter your Leader Passode, your
conference call will begin.
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Can I get a toll-free dial-in number so that my attendees don't pay for the long-distance call?
Yes! Your SimplicityCall Toll-free Dial-in Number will be
free to domestic US participants.
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How much can I save with SimplicityCall?
It depends on who you now use for audio conferencing.
Long-distance carriers like AT&T are generally the most
expensive, while there are dozens of independent service
providers whose prices may vary. You can ask them about 12¢
per minute conference calls during prime business hours,
but they probably will not offer anything with the breadth of
features like SimplicityCall. Send us a recent bill from
your current provider and we will be happy to show you how much
you could have saved with SimplicityCall.
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I need only one or two calls this month and then will not need the service again. Can I still sign-up?
Yes. Our SimplicityCall Per Minute Plan is what is
known as a "Measured Service". In other words, you only
pay for what you actually use. There are no minimums, no
set-up fees, no contracts. If you don't make a call this
month then you will not receive a bill.
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Can I get SimplicityCall to bill my firm each month instead of charging my credit card?
Yes. We would be happy to set up a monthly billing
arrangement. Click here to set up on-line
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Can I have more than one conference call going at the same time?
You can have conference calls whenever you want, but they cannot overlap. For instance if you schedule a one hour conference call at 10:00 and another at 11:00 then you run the risk of your 11 o'clock parties joining your 10 o'clock call before it is finished. You may want to leave a 15 minute transition "gap" between scheduled calls.
If this is an issue for you, we can provide you with additional
accounts so that conference calls do not overlap. There is
no cost associated with having multiple SimplicityCall Per Minute Plan
accounts.
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What features are available for individual participants on a conference call?
(*6) - Mute My Line. Participants will continue to hear the
conference call but will not be heard by others on the call.
Pressing *6 again will un-mute the participant. Folks with
noisy cell phones and callers with lots of background noise will
appreciate this feature. So will everyone else on the call.
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What features are available for the conference call Leader?
(*2) - Record a Call. Press *2
and follow the instructions to begin recording the call for future
replay. Press *2 again to end recording.
(*3) - Call Playback. Press *3 and follow the instruction to
playback your conference call. Press *3 again to stop the
Playback.
(*5) - Group Mute also called Lecture Mode. Mutes all
participants but not the Leader. Press *5 again to open all
lines. SimplicityCall allows multiple Leaders on a call.
(*6) - Mute the Line. Press *6 again to un-mute
(*7) - Will lock the call and prevent additional callers from joining
the call. Press *7 again to un-lock the call.
(*8) - Roll Call. Available by request.
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Can I record a conference call and have folks listen to it later?
Yes. During your conference call the Leader can press *2 to
begin the recording. Recorded conference calls will be
archived for 30 days. If you want to permanently retain your
recorded conference call, we can transfer it to a .wav file and post
it for you to download.
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Can I get a CD of my conference call, how about a .wav file?
It is easy to take advantage of this optional service from
SimplicityCall. Record the call as described above and then use
our on-line order form at least a day before the 30 days are up on
your recording. We will transfer the recording to either a
CD ($45.00 sent first class mail or $55.00 delivered overnight) or
.WAV file ($40.00 delivered via e-mail). If you want to put your
conference call on your website then the .wav file is recommended.
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How many people can I get on a conference call?
Depending on the type of service you choose you can have as
many as 50 lines on a single
conference call. It is a good idea to have parties in the
same building meet in a conference room so that they can share a
line with a speakerphone. This can allow for even more
people on a call.
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Can I get more than 50 participants on a conference call?
Yes. If you need more than 50 lines, just let us know
and we can extend your service beyond 50 at no additional
charges.
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Is it possible to have an operator assist with our call?
SimplicityCall conference calls are unattended. That
means that there are no operators checking in participants or
monitoring the lines. In the unlikely event that you are
experiencing problems on your conference call you can call our
toll-free Operations Center at 1-800-669-4421.
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There is never a fee to cancel your SimplicityCall account.
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What is the chance that your equipment will be busy?
SimplicityCall has never been overwhelmed with call traffic.
We monitor capacity constantly and maintain standing orders for
additional ports. We install excess capacity long before
it is ever needed.
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How do you handle international callers?
International callers can dial into our conference calls the same
straight-forward way your domestic participants do. Your
SimplicityCall 800 Toll-free Dial-in Number is free for any domestic
US caller. Your SimplicityCall International Dial-in Number is
accessible from anywhere in the world. It is, though, a
long-distance call for the Participant.
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How many conference calls can I make in a month?
There is no limit. They just cannot overlap.
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Does each caller need a Passcode or just the host? Why two Passcodes?
Your confirmation from SimplicityCall will include your
permanent Dial-in Number, Leader Code and Participant Code.
You give the Participant Code and Dial-in Number to all your
participants. The conference will not begin until the
Leader dials in and enters the Leader Code. This is a very
effective security measure.
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Can I add callers once the call has started?
Yes. There will be a tone when an additional participant has
joined the conference call. Likewise there is another tone when
someone leaves the call.
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Do I have to make a reservation for my conference call?
No. There is no need to make a reservation. Your
service is "on" and available for conference calls 24 hours a day and
7 days a week. We do not expect you to let us know when you are
planning to have a conference call.
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Can I dial out to a participant?
No. There is no dial-out feature available.
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Will I hear a difference in sound or voice quality?
You will not hear any difference between a SimplicityCall
Conference Call and a normal long-distance call. It is a
good idea to avoid cordless phone, cell phones and speaker phones
wherever possible on any conference call because they can sometimes
introduce noise on the line.
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Do you offer a Premium Service?
If you are looking for operator assisted calls, investor
relations calls, event calls or tapes and transcription services
then we would suggest that you consider our affiliate
Contact Conference Service
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Do you offer web conferencing, data conferencing or webcasting?
SimplicityCall offers several major web and data
conferencing services such as RainDance, WebEx, Microsoft Live
Meeting, M-Show and StartVisuals etc. We are also a
provider of Webcasting services for large to very large
audiences. We would be happy to give you rates and
specifics for the web conferencing and collaboration service
that you are currently using or considering.
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Can I set up my account on-line?
You certainly can. Just click here
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How soon can I start making conference calls?
Once your new account is approved and you receive our e-mail
confirmation you can start making conference calls. New accounts are set up usually within one business day.
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