Tell me More about the Per Minute Plan
How Does
SimplicityCall Work?
1. Use our convenient on-line order form to set up your
SimplicityCall account. Billing is by credit card or monthly
invoice. Click here for details
2. Let your participants know the conference date and time, the
Dial-in Number and the Participant Passcode. A reservation is never
needed; your numbers are on all the time.
3. When you dial in and enter your Leader Passcode, your conference call
will begin. Top of Page
Can I get
a toll-free dial-in number so that my attendees don't pay for the
long-distance?
You, your SimplicityCall Toll-free Dial-in Number
will be free to domestic US participants. Top of Page
How much
can I save with SimplicityCall?
It depends on who you now use for audio conferencing.
Long-distance carriers like AT&T are generally the most expensive,
while there are dozens of independent service providers whose prices
may vary. You can ask them about 12¢ per
minute conference calls during prime
business hours, but they probably will not offer anything with the
breadth of features like SimplicityCall. Send us a recent bill from your current provider and
we will be happy to show you how much you could have saved with
SimplicityCall. Top of Page
I need
only one or two calls this month and then will not need the service
again. Can I still sign-up?
You. Our SimplicityCall Per Minute Plan is
what is known as a "Measured Service". In other words, you
only pay for what you actually use. There are no minimums, no
set-up fees, no contracts. If you don't make a call this month
then you will not receive a bill.
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Can I get
SimplicityCall to bill my firm each month instead of charging my
credit card?
Yes. We would be happy to set up a monthly billing arrangement.
Click here to set up on-line Top of Page
Can I
have more than one conference call going at the same time?
No. You can have conference callswhenever you want, but
they cannot overlap. For instance if you schedule a one hour
conference call at 10:00 and another at 11:00 then you run the risk
of your 11 o'clock parties joining your 10 o'clock call before it is
finished. You may want to leave a 15 minute transition "gap"
between scheduled calls.
If this is an issue for you, we can
provide you with additional accounts so that conference calls do not
overlap. There is no cost associated with having
multiple SimplicityCall Per Minute Plan accounts. Top of Page
What
features are available for individual participants on a conference
call?
(*6) - Mute the Line. Participants will continue to hear the
conference call but will not be heard by others on the call.
Pressing *6 again will un-mute the participant. Folks with noisy
cell phones and callers with lots of background noise will
appreciate this feature. And so will everyone else. Top of Page
What
features are available for the conference call
Leader?
(*2) - Record a Call. Press *2
and follow the instructions to begin recording the call for
future replay. Press *2 again to end recording.
(*3) - Call Playback. Press *3 and follow the instruction to
playback your conference call. Press *3 again to stop the
playback.
(*5) - Group Mute also called Lecture Mode. Mutes all participants
but not the Leader. Press *5 again to open all lines.
SimplicityCall allows multiple Leaders on a call.
(*6) - Mute the Line. Press *6 again to un-mute
(*7) - Will lock the call and prevent additional callers from
joining the call. Press *7 again to un-lock the call.
(*8) - Roll Call. Available by request.
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Can I
record a conference call
and have folks listen to it later?
Yes. During your conference call the Leader can press *2 to
begin the recording. Recorded conference calls will
be archived
for 30 days. If you want to permanently retain your recorded conference
call, we can transfer it to CD or .wav file.
Top of Page
Can I get a CD of my conference call, how about a .wav file?
It is easy to take advantage of this optional service from
SimplicityCall. Record the call as described above and then use our
on-line order form at least a business day before the 30 days are up on your
recording. We will transfer the recording to either a 60 minute CD
($45.00 sent US mail or $55.00 delivered overnight) or .WAV
file ($40.00 delivered via e-mail). If you want to put your
conference call on your website then the .wav file is recommended.
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How many
people can I get on a conference call?
Depending on the type of service you choose you can have as many
as 50 lines on a single conference call. If you need more than
50 lines, just let us know and we can extend your service beyond 50
at no additional charges. It is a
good idea to have parties in the same building meet in a conference
room so that they can share a line with a speakerphone. This can
allow for even more participants on a call.
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Is it
possible to have an operator assist with our call?
SimplicityCall conference calls are unattended. That means that
there are no operators checking in participants or monitoring the
lines. In the unlikely event that you are experiencing problems on
your conference call you can call our toll-free Operations Center at
1-800-669-4421. Top of Page
Is there
a cancellation fee?
There is never a fee to cancel your account with SimplicityCall. Top of Page
What is
the chance that your equipment will be busy?
SimplicityCall has never been overwhelmed with call traffic. We monitor capacity constantly and
maintain standing orders for additional ports. We install excess
capacity long before it is ever needed.
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How do
you handle international callers?
International callers can dial into our conference
calls the same straight-forward way your domestic participants do.
Your SimplicityCall 800 Toll-free Dial-in Number is free for any
domestic US caller. Your SimplicityCall International Dial-in
Number is accessible from anywhere in the world.
It is, though, a long-distance call for the Participant.
Top of Page
How many
conference calls can I make in a month?
There is no limit. They just cannot overlap.
Top of Page
Does each caller need a Passcode or just the host? Why two
Passcodes?
Your confirmation from SimplicityCall will include your permanent
Dial-in Numbers, Leader Passcode and Participant Passcode. You give the
Participant Passcode and Dial-in Number to all your participants. The
conference will not begin until the Leader dials in and enters the
Leader Passcode. This is a very effective security measure.
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Can I add
callers once the call has started?
Yes. There will be a tone when an additional
participant has joined the conference call. Likewise there is
another tone when someone leaves the call.
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Do I have
to make a reservation for my conference call?
No! There is no need to make a reservation. Your service is "on"
and available for conference calls 24 hours a day and 7 days a
week. We do not expect you to let us know when you are planning to
have a conference call. Top of Page
Can I
dial out to a participant?
No. There is no dial-out feature available.
Top of Page
Will I
hear a difference in sound or voice quality?
You will not hear any difference between a SimplicityCall
Conference Call and a normal long-distance call. It is a
good idea to avoid cordless phone, cell phones and speaker phones
wherever possible. Top
of Page
Do you
offer a Premium Service?
If
you are looking for operator assisted calls, investor relations
calls, event calls, tape and
transcription services then we would suggest that you consider our
affiliate Contact Conference
Service. Top of Page
Do you
offer web conferencing, data conferencing or webcasting?
Our SimplicityCall service offers all of the major web and
data conferencing services such as RainDance, WebEx, PlaceWare,
and WebDialogs etc. We would be happy to give you rates and
specifics for the web conferencing and collaboration service that
you are currently using or considering.
Top of Page
Can I set
up my account on-line?
You. Just click here
Top of Page
How soon
can I start making conference calls?
Usually within one business day. Top
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